Bose Headphones Not Turning OFF/ON

Much like any other brand of headphones, Bose headphones can get broken, lose their connection, have sound problems, or have other problems that can affect how you listen to music.

Some problems may seem so bad that you think the only way to fix them is to get them replaced — particularly if they are still under warranty. But what if Bose’s warranty on them is no longer valid? Does this mean they should be thrown away?

Of course not! Most problems with Bose headphones can be fixed with easy tricks. If you can’t turn off or on your Bose headphones, you’ve come to the right place. Because this article will give you some quick and easy solutions to your problem.

How to solve Bose Headphones Not Turning OFF/ON

There are a few common reasons why your Bose headphones won’t turn off or on. For example, a problem with the firmware, a dead battery, a broken power button, etc.

In the same way, you can fix Bose headphones that won’t turn on or off by doing the same things. But each problem also has its own set of solutions. In this article, we’ll talk in depth about all the solutions.

Reset Your Bose Headphones not Turning ON or OFF

The reset button can fix any problem with your Bose headphones right away. It restarts the device, which gets rid of any malware on it.

This method of resetting works in both cases, where your headphones won’t turn ON or OFF. Follow these steps to reset your Bose headphones;

  1. Pull out all of the cables that connect your Bose headphones.
  2. Hold down your headphones’ power/Bluetooth button while you plug the charging cable through into right earcup. The LED light that shows power will blink twice.
  3. Wait two seconds, and then take your finger off the buttons. Your Bose headphones have been turned back on.

If this doesn’t work, try the same thing again to reset the headphones.

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Bose Headphones not Turning ON

Keep an eye on the battery life of your Bose headphones. If the amber LED light is blinking, that indicates the battery is being charged.

The battery is fully charged when the green light stays on. If you don’t see these signs, make sure the charging equipment is working. If your Bose headphones won’t turn on, take into account these points;

  1. Both the charger and the headphones need to be firmly plugged in.
  2. The computer should not be in sleep mode or hibernation mode and its battery should not be depleted while charging headphones via the PC.
  3. Instead of charging the headphones through the computer, you can charge them directly from the wall.
  4. Check to see if the charging cable is working by plugging it in. To make sure power is sent, use a separate USB charging cable.
  5. Check the power outlet on the wall and plug the charger into a different source of power.
  6. Go to the Bose website to make sure that your headphones have the most recent firmware.

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Use a Compatible USB Charger for Your Bose Headphones

Use the real charger that works with your Bose headphones. On the USB charger for your Bose headphones, it says how many amps it can handle. Either amps (A) or milliamps (mA) (mA).

This number is different for each charger that comes with a different Bose headphone model. Both the charger as well as the headphones should have about the same number of amps.

If you don’t, your Bose headphones won’t charge right and won’t turn on. You can find out how much power your headphones can handle by reading the manual or going to the Bose website.

Read: How to Reset Hisense TV with No Picture

Charge the Battery Fully

A big reason why Bose headphones won’t turn on is that the battery is dead. You think the battery is charged all the way, but it is not.

When you turn on the headphones, a voice tells you how much power they have left. So, let your Bose headphones charge for at least half an hour. Now, try again to turn on the headphones.

Test the Battery

If none of these things work to turn on your Bose headphones, it’s likely that the battery is broken. So, you need to get your headphones fixed. The battery should be changed.

Send a complaint to Bose by contacting them directly. You can get a refund or a new device if your gadget is still under warranty. You can also change the battery yourself or with the assistance of a professional.

Bose Headphones not Turning OFF

There are many reasons why your Bose headphones won’t turn off and are stuck.

One common cause is a problem with the software, which can be fixed by updating the firmware or resetting the headphones, as was already explained.

But there could be a problem with the hardware, like if the power button doesn’t work. So, it needs to be fixed.

Update Firmware ON Your Bose Headphones, not Turning OFF

If you can’t turn off your Bose headphones, you may need to update the firmware. Through the Bose Connect+ app, the firmware can be changed.

Most models of Bose headphones can be used with this mobile app. To update firmware, follow these steps;

Access the Bose app on your phone and plug your headphones into it.
Once you connect, the app will automatically install the new firmware update.
This could take close to an hour. Next, a “Update” icon will appear on your phone’s screen.
If you click this icon, the update would be sent to your headphones in a few minutes.

Try not to turn them off at this time. Simply turn them off normally that once update has indeed been installed.

You can also easily update the firmware on the Bose headphones by going to the Bose website. Here is the whole process.

Follow the on-screen instructions and connect a micro USB cable to your device to update the firmware.

In most cases, upgrading the firmware can fix Bose headphones that won’t turn off or on. If it doesn’t work, you must check and fix your headphones’ power button.

Fix the Power (OFF/ON) Button

Pay close attention to the button on the Bose headphones that says “OFF/ON.” If it is loose or broken, you won’t be able to turn off your headphones.

By straightening out, the contacts on the power button break. The button no longer works. Follow these steps to fix the power button;

Step 1: Disassemble the Right Earcup 

  1. Take off the right earcup’s cushion/pad and the fabric that covers inside the earcup. This covering is stuck on with glue, so you have to peel it off.
  2. It will show you three screws that hold the inside of the earcup together. To take these screws out, you’ll need a screwdriver with a Philips head.
  3. Now, take off the top part of the earcup with the Bose logo on it.

Step 2: Fix the Broken Power Button 

  1. Inside, the power button will be on the circuit board. You might see that it’s broken and not working.
  2. Take out the small square piece of plastic that is usually attached to the power button. Use glue to fix it.
  3. Wrap a thin piece of metal wire around the square to keep it in place. Replace the button on the circuit board.
  4. The power button could also be replaced. You can get it from a hardware store near you.

Step 3: Fix the Metal Housing below the Power Button 

  1. It’s possible that another component on the circuit board is defective if the power button on the board is good and not damaged.
  2. Pry the power button off and pull it off. Under the power switch, there is a metal housing with two tracks that 4 metal prongs fit into.
  3. Over time, these tracks have become flatter, so prongs no longer fit in them well. So, the power button doesn’t work and you can’t turn off the headphones.
  4. Just bend them back into the middle. Now, make sure the button fits well.

Step 4: Turn off all the parts.

  1. Now, put all the parts back where they belong. Close the cover by making the screws tighter.
  2. Put the pad back on the earpiece.
  3. Your Bose headphones can now be turned off by pressing the power button.

Final Words

Even the best Bose headphones can sometimes have trouble turning on or off. With the information in this article, you should now be able to fix the problem with the Bose headphones as well as fix them right at home.

You won’t even need to buy a new headset or take it to a shop to get it fixed. But if your headphones still won’t turn ON or OFF, you’ll need to take them to a repair shop. If your Bose headphones are brand new, you can ask Bose for help.


Here’s how you can do it:

  1. Open the app and wait while it searches for available Bose Bluetooth® products.
  2. Tap the Settings gear icon to open the product settings menu. ( …
  3. Tap Standby Timer.
  4. Choose the desired time it will take before your headset turns off by itself.

Why are my Bose headphones connected but not working?

Why are my Bose headphones plugged in, but they won’t play?
On Android devices, check the Bluetooth® settings to see if Phone audio and Media audio are turned on. You can turn on or off in-call and streaming audio for each Bluetooth speaker or headset on many Android devices. This will stop phone or media sounds from playing on a Bluetooth device that is connected to it.